by Simplus team | Dec 17, 2024 | Admin, CPQ, Latest News, Media and Communications, Salesforce CPQ
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation, telecommunications companies (telcos) have faced the...
by Simplus team | Oct 29, 2024 | Admin, Latest News, Media and Communications
The Winter ’25 release from Salesforce has rolled out some fantastic updates for the communications and media industry, enhancing capabilities and making workflows smoother. Let’s dive into the key updates that could change the game for your business. ...
by Simplus team | Oct 24, 2024 | Admin, Latest News, Media and Communications
Did you know 87 percent of the world’s population uses a mobile phone? Surveys show almost seven billion mobile users are texting, taking selfies, shopping, trolling crushes on social media, and answering emails daily. That’s a monster load of data and an equally...
by Simplus team | Aug 22, 2024 | Admin, Data Integration, Latest News, Media and Communications
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
