by Simplus team | May 23, 2018 | Admin, Latest News, Service Cloud
In today’s digital world, connected devices have permeated every aspect of our lives—from personal household devices (Echo, Nest, Ring, solar, etc.), office products (security, HVAC, printers, etc.), and critical life-saving equipment (MRI, x-ray machines, and other...
by Simplus team | Apr 25, 2018 | Admin, Implementation Services, Latest News, Service Cloud
How can contact centers make a positive financial impact on the business? After the sale is made, most interactions with customers occur when they need help with your product or service. Not only does service have a great influence on customer CSAT and loyalty, the...
by Simplus team | Mar 19, 2018 | Admin, Advisory Services, Change Management, Implementation Services, Latest News, Salesforce Managed Services, Service Cloud
Forrester has come out with their 2018 top customer service trends. These trends provide insight into modernization and innovation in the contact center. Most importantly, they are indicators of how contact centers need to adapt to meet evolving customer needs for new...
by Simplus team | Feb 28, 2018 | Admin, Advisory Services, Latest News, Service Cloud, Technology
Scene 1: Meet Jane. Jane loves pencil skirts. Jane sees the perfect skirt online at SkirtBiz. Jane smiles. Jane purchases the skirt. Jane receives follow-up emails about the shipment of her skirt. Jane gets her skirt. Jane receives another email asking her to rate her...
by Simplus team | Feb 16, 2018 | Admin, Implementation Services, Latest News, Service Cloud
Notes are reverberating in your eardrums—soft at first, the sound slowly rises—a sweet crescendo. Step up the volume: It’s the melodious music of happy customers! They’re all praising your company, products, and service. It’s a spectacular symphony, masterfully...
