by Kirsten Sherwin | Oct 30, 2019 | Admin, Advisory Services, Community Cloud, Implementation Services, Latest News, Sales Cloud, Salesforce Billing, Salesforce CPQ, Salesforce Managed Services, Service Cloud
If you are like me, sometimes you want advice before making a big decision. For example, I know I need to buy a new car. But what kind of car do I need? What horsepower is necessary? Do I need more insurance? How much will it cost? And like me, you want to spend your...
by Simplus team | Oct 18, 2019 | Admin, Australia, Latest News, Manufacturing, MFG Page 3, Service Cloud
Gas and electricity are essential utilities for customers all over the world, and customer service cases in this field can make or break the relationship. So when EnergyAustralia found its existing systems not handling customer service workload efficiently, it came to...
by Simplus team | Aug 7, 2019 | Admin, Latest News, Service Cloud
Allan Alli has joined the Simplus family! We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings with him years of experience and keen expertise on Salesforce Service Cloud, as well as the Salesforce ecosystem as a whole. Check out...
by Simplus team | Feb 18, 2019 | Admin, Community Cloud, Latest News, Sales Cloud, Service Cloud
Your channel partners are smart, and they want to be empowered to work with you and leverage your partnership as much as you want them to. But that doesn’t mean they won’t need some help at times. Before unveiling a new partner portal, it’s crucial that your...
by Simplus team | Feb 12, 2019 | Admin, Community Cloud, Latest News, Sales Cloud, Salesforce CPQ, Service Cloud
The ultimate goal of a partner portal should be the enablement of partners to self-service as much as possible. The more your channel partners can do themselves, the less time your internal resources will have to devote to partner support. This can free up your...
