by Simplus team | Jan 24, 2022 | Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
Simplus worked together with Citrix, a high tech company, to improve its Salesforce instance and maximize service and support to customers. Before, a customer may have to call multiple agents to get the help they were looking for across multiple products. Now, the...
by Simplus team | Jan 10, 2022 | Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
Simplus worked with Damballa, a cybersecurity company specializing in networking monitoring, to improve its Sales Cloud and Service Cloud implementations for increased deal visibility and a more collaborative partner community. Our story with Damballa is the perfect...
by Simplus team | Dec 28, 2021 | Admin, Financial Services, Latest News, Service Cloud
Keeping up with the Joneses is what it’s all about in our fast-paced business world. And in the world of financial service reps, it’s no secret that keeping up-to-date with the Joneses is what it’s really all about. To stay competitive, you almost need to know more...
by Simplus team | Mar 12, 2020 | Admin, Implementation Services, Latest News, Retail and Consumer Goods, Sales Cloud, Service Cloud, Training
Support requests and tickets carry a lot of valuable customer data with them, so they need a complete solution to manage that information. SilencerCo, a market leader in firearm suppressors, muzzle devices, and more—wanted to use this data in a smarter way. They asked...
by Simplus team | Nov 1, 2019 | Admin, Australia, Latest News, Service Cloud
Sales, loyalty, and repeat business—all high priorities for a thriving business. Wilson & Bradley, a kitchen cabinetry supplier, wanted to improve these areas of its business but wasn’t sure how to with its outdated systems. Simplus stepped in with something...
