by Simplus team | Mar 25, 2024 | Admin, Latest News, Manufacturing, Service Cloud
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
by Simplus team | Mar 21, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...
by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...
by Simplus team | Feb 26, 2024 | Admin, High-Tech, Latest News, Service Cloud
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
