by Simplus team | Feb 27, 2023 | Retail and Consumer Goods
KIBO, a tech company that enables retailers and brands to deliver modern omnichannel commerce experiences, needed to manage two Salesforce instances following an acquisition. KIBO had not been able to successfully complete the merger, which was forcing sales teams to...
by Zach Hudson and Matt Ritskes | Nov 17, 2022 | Sales Cloud, Salesforce Billing, Salesforce Managed Services, Service Cloud, Uncategorized
Every communications and media company that invests in Salesforce should set lofty sales and customer satisfaction goals for itself—for the simple reason that these goals are entirely within reach. Dutch telecom KPN, for example, increased customer satisfaction by 66...
