by Simplus team | Feb 26, 2024 | Admin, High-Tech, Latest News, Service Cloud
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
by Simplus team | Jan 11, 2024 | Admin, High-Tech, Latest News
The high tech industry has long been an example to other sectors of shining innovation, sleek operations, and devout customers. But recent years may be shifting that perception, especially with the record-breaking and repeating layoffs coming from tech companies in...
by Simplus team | Dec 11, 2023 | Admin, High-Tech, Latest News
Major players in the high tech space tend to take up the headlines, whether good or bad. But in 2023, most of those headlines focused on the sweeping layoffs of top Silicon Valley organizations. The high tech industry at large, however, has a bright future, and the...
by Simplus team | Aug 31, 2023 | Admin, Advisory Services, Change Management, Commerce Cloud, Community Cloud, CPQ, Custom Configuration, Data Integration, High-Tech, Implementation Services, Latest News, Managed Services, Marketing Cloud, Marketing Cloud, Pardot, Sales Cloud, Salesforce Billing, Salesforce CPQ, Service Cloud, Technology
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your Own Adventure-styled ebook, we’ll humorously...