by Simplus team | Mar 19, 2018 | Admin, Advisory Services, Change Management, Implementation Services, Latest News, Salesforce Managed Services, Service Cloud
Forrester has come out with their 2018 top customer service trends. These trends provide insight into modernization and innovation in the contact center. Most importantly, they are indicators of how contact centers need to adapt to meet evolving customer needs for new...
by Simplus team | Jan 29, 2018 | Admin, Implementation Services, Latest News, Service Cloud
Everyone has a bad customer service experience. Here’s mine: I wanted to buy a product, but I also wanted to make sure it was in stock before I drove 40 minutes to the nearest location. I called the location three times and couldn’t get through, so I sent a tweet to...
by Simplus team | Jan 10, 2018 | Admin, Advisory Services, Latest News, Service Cloud
These days are abuzz with talk about AI, bots, social media, and mobile technology transforming the customer support experience. As evidenced by the Amazon Echo Dot topping the list of items sold this holiday season, AI is embedded in our everyday lives. While these...
