by Simplus team | Dec 12, 2018 | Admin, High-Tech, Latest News, Service Cloud
Whether it’s Christmas, Hannukkah, a birthday, or just a pleasant surprise, nothing is more exciting than getting the latest high-tech device or electronic toy. Tearing off the wrapping and opening the box never gets old! But then the reality of your new toy slowly...
by Simplus team | Oct 31, 2018 | Admin, Latest News, Service Cloud
What is the most powerful feature in Salesforce Service Cloud? It’s hard to point to just one with the robust suite of components that Service Cloud offers, but if we have to pick, the Lightning Service Console is the clear winner. But why is this? The Lightning...
by Simplus team | May 31, 2018 | Admin, Implementation Services, Latest News, Service Cloud
How would you define the difference between customer service and customer success? The two terms may seem synonymous, but the difference is a major priority for business leaders and customers in any industry. According to Forrester’s 2018 customer service trends,...
by Simplus team | May 23, 2018 | Admin, Latest News, Service Cloud
In today’s digital world, connected devices have permeated every aspect of our lives—from personal household devices (Echo, Nest, Ring, solar, etc.), office products (security, HVAC, printers, etc.), and critical life-saving equipment (MRI, x-ray machines, and other...
by Simplus team | Apr 2, 2018 | Admin, Community Cloud, Implementation Services, Latest News
Admit it. There has to be a better way to serve your customers. Recently, I had a question about a pair of shoes offered by an online company. With limited information available on the website, I decided to call the company. After pressing “6” for product questions, I...
