by Simplus team | Jan 24, 2022 | Admin, Advisory Services, Change Management, High-Tech, Implementation Services, Latest News, Sales Cloud, Service Cloud
Simplus worked together with Citrix, a high tech company, to improve its Salesforce instance and maximize service and support to customers. Before, a customer may have to call multiple agents to get the help they were looking for across multiple products. Now, the...
by Simplus team | Jan 19, 2021 | Admin, Latest News, Manufacturing, Service Cloud
We recently shared insights from Copperberg’s Aftermarket Benchmark Survey Report 2020 in our blog post, Building windmills: Leveling up your manufacturing service model. In the blog, we discuss the different types of service models we’re seeing implemented and...
by Simplus team | Jan 19, 2021 | Admin, Latest News, Manufacturing, Service Cloud
We recently shared insights from Copperberg’s Aftermarket Benchmark Survey Report 2020 in our blog post, Building windmills: Leveling up your manufacturing service model. In the blog, we discuss the different types of service models we’re seeing implemented and...
by Simplus team | Sep 22, 2020 | Admin, Latest News, Manufacturing, Service Cloud
The shift to servitization. Everyone’s talking about it, but what does it actually entail for manufacturers trying to stay digitally modern and compete strategically? Clearly, what’s been done so far is not enough: 45 percent of field technicians say their current...
by Simplus team | Jun 19, 2020 | Admin, Latest News, Remote Work Consulting
It’s the complete five-part webinar series from Simplus all about how to handle culture, operations, and customer service in a new era of remote business—and it’s now all on-demand to watch at your convenience! With nearly every professional organization...
