by Simplus team | Jan 19, 2023 | High-Tech
When companies serve subscribers, customer service is paramount. A subscriber who is satisfied with the service they receive is likely to keep renewing year after year, generating a reliable stream of annual recurring revenue (ARR). The Temkin Group recently found...
by Simplus team | Dec 12, 2022 | Financial Services
The purpose of Wealth and Asset Management is being reframed. Investors are looking beyond maximizing financial returns and want their investments to spark and support change. This trend, accelerated by the COVID-19 pandemic and recent social unrest, presents a growth...
by Ryan Mah | Nov 3, 2022 | Admin, High-Tech, Latest News, Service Cloud
Now more than ever, buyers care about the quality of the customer service they receive from companies. An astonishing 88 percent of customers say that the experience that a business provides is just as important as the products being sold, according to Salesforce 2022...
by Simplus team | Jun 16, 2022 | Admin, Latest News, Managed Services, Service Cloud
Customer service is for many organizations a big money sink—a cost center that consumes copious resources but offers little in the way of a quantifiable return on investment. Despite investments made to improve the consistency and quality of customer service,...
by Simplus team | Feb 8, 2022 | Admin, Latest News, Manufacturing
Manufacturing was one of the hardest-hit industries thanks to the pandemic, and the climb back has been an arduous one. Between countless supply chain disruptions and the remote work takeover, existing problems like manufacturing’s labor shortage and its...
