by Simplus team | May 21, 2024 | Admin, Latest News, Service Cloud
Are your customers still waiting on hold, stuck in an endless loop of automated phone menus and “Eye of the Tiger” hold music? If so, it’s time to face the music: your contact center technology could be stuck in the 90s. A study found that only 25 percent of B2B...
by Simplus team | Dec 19, 2023 | Admin, Latest News, Service Cloud
Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when they seek a resolution via a customer service...
by Simplus team | Oct 19, 2023 | Admin, Latest News, Service Cloud
Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a great goal. It can streamline processes, improve efficiency, and enhance customer...
by Simplus team | Apr 18, 2023 | Admin, Financial Services, Latest News
In the current climate, financial services organizations have little room for error when it comes to maintaining their customer base. Anxious spenders and uncertain economic conditions often make for hasty decisions, especially when customers feel they can’t truly...
by Simplus team | Feb 6, 2023 | Retail and Consumer Goods
PUMA, a global icon of the athletic footwear and apparel industry, recognized several years ago that it needed to modernize its customer-facing e-commerce operations. PUMA had lofty ambitions: It wanted to create a first-class shopping experience enabled by...
