by Simplus team | Feb 27, 2018 | Admin, Advisory Services, Custom Configuration, High-Tech, Implementation Services, Latest News, Service Cloud
Most customer experience (CX) experts define customer experience as the perception that customers have of interactions with your organization. The word perception is key, as this is how your customers or potential customers think and feel about what you do. Basically,...
by Simplus team | Jan 16, 2018 | Admin, Advisory Services, Implementation Services, Latest News, Sales Cloud
Does it seem difficult to understand your customer? How does a business parse the multiple data points in a connected world? What can you do to help your customer move from consideration to purchase? What is the meaning of life, the universe, and everything? Oddly...
