by Simplus team | Nov 14, 2018 | Admin, Latest News, Sales Cloud, Service Cloud
Photos are changing the way we communicate. Popular social apps like Snapchat, Facebook, and Instagram are all focused on using photos as a primary way to communicate. Recently, social ‘stories’—a collection of visual media recounting various parts of people’s...
by Simplus team | Jan 10, 2018 | Admin, Advisory Services, Latest News, Service Cloud
These days are abuzz with talk about AI, bots, social media, and mobile technology transforming the customer support experience. As evidenced by the Amazon Echo Dot topping the list of items sold this holiday season, AI is embedded in our everyday lives. While these...
