by Simplus team | Mar 11, 2024 | Admin, Latest News, Retail and Consumer Goods, Service Cloud
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
by Simplus team | Mar 5, 2024 | Manufacturing, Service Cloud
For today’s companies, the customer service experience launched by e-commerce giants like Amazon has been a blessing and a curse. The good news is that this model introduced companies in an industry that has been famously slow to embrace contact center innovations to...
by Simplus team | Feb 26, 2024 | Admin, High-Tech, Latest News, Service Cloud
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
by Simplus team | Feb 8, 2024 | Admin, Health and Life Sciences, Healthcare, Latest News, Service Cloud
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
by Simplus team | Jan 8, 2024 | Admin, Latest News
Call centers are getting a makeover. Nine in ten company leaders report contact center self-service investments in the next two years, voice/text analytics usage has increased nearly 20 percent in just three years, and 74 percent of organizations are currently in some...
