by Simplus team | Dec 3, 2024 | Admin, Latest News, Service Cloud
As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have shifted, reflecting a deeper understanding of customer needs and technological advancements. The...
by Simplus team | Jun 18, 2024 | Admin, Latest News, Service Cloud
Over 90 percent of customers rate an “immediate” response as important or very important when they have a customer service question. In other words, the pressure is on businesses to deliver exceptional service experiences. And contact centers stand at,...
by Simplus team | Apr 1, 2024 | Admin, Financial Services, Latest News, Service Cloud
You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of endearment–it’s a means to survival. Almost...
by Simplus team | Mar 25, 2024 | Admin, Latest News, Manufacturing, Service Cloud
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
