by Simplus team | Aug 1, 2024 | Admin, Advisory Services, Financial Services, Latest News
While many businesses believe their IT department can handle CRM transformations, there are better choices than this. Relying solely on an internal IT team can present several challenges. Despite undergoing digital transformation, studies show that around 70 percent...
by Simplus team | Nov 14, 2023 | Admin, Advisory Services, Latest News
With further growth in AI capabilities, the race is on for companies to gain a competitive edge by updating the CRM to automate essential processes, reduce overhead costs with more efficient workflow, deliver personalized CX, and add data analysis for thoughtful...
by Kim Georgeton | Sep 28, 2023 | Admin, Advisory Services, Data Integration, Latest News
Working with an advisory team that specializes in digital transformation will help sort out the daunting task of data integration and management. A strategic advisory engagement can also guide you through options for a scalable and customizable system that can handle...
by Simplus team | May 23, 2023 | Admin, Advisory FastTrack, Advisory Services, Latest News, Media and Communications, Service Cloud
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service, particularly with maintaining the same level of ticketing ability throughout the order process and addressing manual steps that slowed...
