Servitization and AI for healthcare contact centers
Ask an Agent: Chatbots v Agentic AI
Samantha Ziegel, Principal Solution Strategist AI at Simplus, is leading our Ask an Agent video series with all the expertise of our Business Transformation Services team. Providing an easy-to-grasp and crucial explanation of the difference between standard chatbots...
70% of a sales rep’s time isn’t spent selling—Here’s how to change that
Sales teams often get stuck in the grind—chasing leads, managing CRM data, and juggling multiple tools—without realizing they’re missing out on game-changing strategies that could make selling more straightforward and effective. Is there a better way for sales teams...
Consumer goods and retail in Spring ‘25: What to watch
The Salesforce Spring ’25 release brings several key updates tailored to meet the particular needs of the consumer goods and retail industry. Companies in this sector must keep up with customer demands, streamline operations, and improve overall efficiency—all the...
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