Service Cloud hands you the instruments you need to simultaneously tune into both your customers and your service agents and evoke their resonant words of devotion: “You deliver,” “You got that right,” and “You get me.”
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Service Cloud
Avoid the pitfalls of customer service with Salesforce Service Cloud
You don’t want a poor customer experience like that to be brought up repeatedly, which is why leading organizations use Salesforce Service Cloud. Read on to see how implementing a full customer view, true omnichannel strategy, and AI-powered data analysis will drive success.
How well do you know your customer?
There’s nobody who knows your brand better than you. Or is there? Meet your customer. When you are ready to compete on a higher level of customer engagement, here are three ways Salesforce Marketing Cloud and Einstein can help you reach your most ambitious business goals.
Are you investing in your customer’s banking experience?
If you are in the market of appealing to the new banking customer (i.e. millennials) looking to invest, here are five things today’s customers are looking for in their banking and financial services.
Building a contact center foundation for long-term success
Customers value good service and will increase their loyalty when you can serve them efficiently with a foundational service strategy. A loyal customer is a customer who will continue purchasing from you and recommend you to their network. Let’s examine four themes integral to a successful service foundation.
100+ five-star Salesforce AppExchange reviews and counting!
Not only are we the #1 Salesforce Quote-To-Cash implementation partner, we are quickly earning our spot as one of the top Salesforce partners for any product, period!
Monetizing your IP on AppExchange: The first steps
Salesforce’s AppExchange is a unique platform for businesses to present their product or service in a highly visible manner.
A comprehensive map to every Salesforce consulting partner
Has anyone wondered just how many Salesforce.com consulting partners are out there in the world? Check out this Salesforce partner map!
Planning for immediate adoption
It’s simply not enough to put a new process in place and expect your users to understand how it works. You have to plan for enablement.