How would you define the difference between customer service and customer success? According to customer service trends, customers expect not only faster service available anywhere and anytime but also a higher quality of service. In short, they want companies that care about their success.
The ability of connected devices to gather and communicate data, especially when integrated with CRM, creates a great opportunity for organizations to increase customer satisfaction and brand loyalty by providing value-add preemptive service.
Agents have the opportunity to increase customer value by offering the precise product or service customers need to be successful. A few examples of this attentive customer service in action are providing contract renewals, offering replacement parts, upselling, and cross-selling.
There are many different ways that Salesforce can help you as you build up your SaaS business, but we’ll focus on some of the most pressing.
Salesforce Service Cloud continues to be at the forefront of innovation for propelling forward customer service organizations. Let’s look at how Service Cloud aligns with the Forrester trends for the year.
The Salesforce platform is ideal for building your database, launching marketing campaigns, tracking volunteers and participant information, and managing fundraising and donations. If you are looking for ways to help your non-profit accelerate to a butt-kicking pace, here are three ways Salesforce can help.
Among the top challenges marketers at various performance levels face are leveraging customer data from different sources and dealing with insufficient internal resources. Simplus CRM experts have developed a variety of success frameworks to help your organization meet these challenges.
To make sure your company is tackling customer experience with the best approach, we’ve compiled some questions to ask both before and after you make customer experience changes to measure your success.
Customers are in the driver’s seat and demand modern service channels. Salesforce Service Cloud helps provides an engaging customer experience across modern service channels. But what exactly are these modern channels?