We are thrilled to announce Allan as a new Delivery Manager here at Simplus. Allan brings years of experience and keen expertise on Service Cloud.
Articles & Insights
Service Cloud
Simplify the journey to partner self-service: #3 Additional features
A simplified journey to excellent partner self-service isn’t complete without incorporating existing content and processes you have already for partners.
Simplify the journey to partner self-service: #2 Support and training
Before unveiling a new partner portal, it’s crucial that your organization has instilled a culture and reliable process of training and support.
Simplify the journey to partner self-service: #1 Sales enablement
At Simplus, we simplify the journey. We’ll be covering several areas key to partner self-service development. Our first topic is sales enablement.
Simplus’ Philippines team recognized by APAC CIO Outlook!
The Manila Simplus team is one of the top 2018 Salesforce service providers! The rankings list the top ten Salesforce providers for APAC.
Win customer loyalty with the gift of great digital service
After opening presents, the reality sets in: How does this darn thing work? Learn how to make the support experience seamless this holiday season.
3 ways computer vision is changing customer service forever
Computer vision is on the rise and radically changing customer service for cities, manufacturing, and field technicians.
Agent 360: Deliver personalized service with the power of the Lightning Service Console
The console brings together many benefits in a single, modern interface. Let’s explore some of the many features of the powerful Lightning Service Console.
Program trajectory for CRM technology maturity in the manufacturing industry
To adapt, manufacturing companies need to adopt a “crawl, walk, run, and sprint” program trajectory for their CRM technology growth.