Let’s explore five ways an organization can use a Managed Services partner to empower and upskill its customer service team.
Articles & Insights
Service Cloud
Empowering field agents with Salesforce Field Service Lightning
Quick support and transparency into case information are crucial for field agents. That’s what Advantor was looking for with Service Cloud and FSL.
Make field service digital and easy with these key insights
Based on our experience with manufacturing clients, we’ve noticed five insights that best prepare organizations for digital field service.
Enabling partners with a Sales + Service Cloud solution
Two is better than one they say. When it came to finding the perfect partner enablement solution for The Warranty Group, that proved true.
How field service can improve manufacturing’s bottom line
Let’s look at three ways field service operations can raise revenue with cross-sell/upsell, eliminating silos, and customer understanding.
Meet the pharma industry’s newest decision-maker
Is there a new decision-maker to drive innovation and research for today’s pharma companies? You can bet on it. Meet the patient.
Customizing Service Cloud for more efficient reps
The customer service process at Citrix is more customer-driven than ever, thanks to a custom Service Cloud configuration.
How to use Salesforce Communities for self-service functionality
Our story with Damballa is the perfect use case for those wondering how to leverage Salesforce Communities for self-service capabilities.
5 secrets to success for financial services reps
We have five secrets to success with Service Cloud that every financial service rep will be thanking their lucky stars for.