The high tech sector has seen transformative changes throughout 2024, shaping the way businesses operate and influencing the daily lives of consumers. This year, three pivotal trends have emerged and we’ve been tracking them since the start: the rapid adoption of...
Imagine having the power to understand your customers so well that every interaction feels tailor-made just for them. That’s what AgentForce and Data Cloud bring to the high-tech industry. Businesses can create deeply personalized, data-driven experiences on a...
Generative AI is here, and it’s only going to get bigger. That’s right. What feels like the all-consuming conversation amongst high tech industry leaders is only in its infancy, and GenAI will only become more prevalent as it evolves and reaches more advanced stages...
Global revenues for the high tech space are projected to soar past $5 trillion, according to Gartner—a marker of unprecedented innovation. With growth like that, it’s clear 2024 is shaping up to be a pivotal year for the high tech space, marked by unprecedented...
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver innovative customer service using outdated technology? In...
The high tech industry has long been an example to other sectors of shining innovation, sleek operations, and devout customers. But recent years may be shifting that perception, especially with the record-breaking and repeating layoffs coming from tech companies in...
Major players in the high tech space tend to take up the headlines, whether good or bad. But in 2023, most of those headlines focused on the sweeping layoffs of top Silicon Valley organizations. The high tech industry at large, however, has a bright future, and the...
