Join Simplus, Infosys, and Salesforce next week for a can’t-miss Knowledge Circle webinar discussing how customers can harness predictive analytics in Salesforce to skyrocket their sales. Register your interest here. On Tuesday, September 10th, we’ll spend one hour...
Administration costs are killing healthcare. Did you know up to 25 percent of national healthcare expenditures are earmarked for administrative expenses? Long-term research found these expenses can balloon from $600 billion to $1 trillion (yes, with a “T”) of total...
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
Imagine a patient’s treatment plan aligning with their lifestyle with portable, wearable devices to gather data and accommodate unique mobility challenges with flexible patient visits or testing. How about providing a patient experience that effectively treats...
Is the financial services industry betting on digital transformation to deliver personalized CX, convenience, and cost savings without compromising security and trust? Around 77 percent of financial services organizations have plans to expand their digital...
Here’s a question: Do you see IT as a handy support system or a vehicle driving measurable innovation? It goes without saying that the healthcare industry is moving toward automation. Estimates show healthcare spends around $300 billion yearly on software and system...