Providing a top-notch product or service is essential—but have you ever stopped to consider how your customers feel when interacting with your company? Beyond features and pricing, the real game-changer is the experience you create. Salesforce research found that 80...
What are agents? There are no dumb questions when it comes to the Agentic AI future. Let’s start with the basics. In this video, Steve Seo explains what agents are and how Agentforce works. He also provides examples of Salesforce agents and how they can improve your...
Over the past few decades, CRM solutions have evolved from simple contact management systems into comprehensive platforms that drive customer engagement, streamline operations, and boost sales. Fueled by the increasing need for customer-centric, go-to-market...
Is 2025 the year for being green? As technology advances at breakneck speed, high-tech companies recognize their crucial role in shaping a greener, more sustainable future. For many companies, this shift isn't just about corporate responsibility; it’s about embracing...
AI is rewriting the playbook for operational excellence. It’s not just about technology; it’s about transforming your business while keeping people at the center. Companies leveraging solutions like Agentforce and AI-supported Tableau are transforming their...
The energy and utilities industry is at a transformative crossroads, driven by the accelerating integration of artificial intelligence (AI) and digital technologies. By 2025, AI will be deeply embedded in the way energy providers generate, distribute, and manage...
The healthcare industry is undergoing a digital transformation that promises to revolutionize how care is delivered, managed, and experienced. As we look toward 2025, artificial intelligence (AI) will play a pivotal role in driving this transformation. AI’s ability to...
From assets and rankings to industry-specific use cases and proven offerings, we are multiplying the impact of Agentforce with our Business Transformation Services and Agentic Launchpad Lab.
The financial services industry is undergoing an unprecedented transformation. With rapid advancements in artificial intelligence (AI), we’re on the brink of a major leap forward in how financial institutions operate, deliver services, and engage with customers. At...