Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a great goal. It can streamline processes, improve efficiency, and enhance customer...
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Infographic: AI + the Financial Services Industry
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Infographic: AI + the Healthcare Industry
Healthcare’s guide to the Winter ’24 release
The healthcare business is always in business. Where other industries have peak seasons and predictable annual cashflow schedules, the healthcare industry is dependably always in need. That means the time is always right for optimizations that streamline and improve...
What’s new for data and AI in the Winter ’24 release?
Artificial intelligence in the business landscape is (seemingly) taking over, and for good reason. It’s a massive opportunity to boost productivity and deliver intuitive, personalized experiences at scale. But as we’ve discussed before, it takes a strong foundation of...
Digital transformation pioneers convene at Innovation Leadership Keynote to share insights
Today's business landscape is fast-paced and ever-evolving, and the role of AI and digital innovation has never been more pivotal. In this dynamic environment, embracing these innovations isn't merely an option; it's a strategic imperative for companies looking to...
How an advisory engagement enhances data management practices
Working with an advisory team that specializes in digital transformation will help sort out the daunting task of data integration and management. A strategic advisory engagement can also guide you through options for a scalable and customizable system that can handle...
How to optimize Salesforce Marketing GPT
The foundational benefit of using Marketing GPT is that it saves time while increasing revenue and customer satisfaction. It frees up human SMEs for more profound, complex analysis/strategy work. It also maintains the human review of all communication before it goes...