Despite the recurring fears of a recession in 2023, the manufacturing industry has fared well. As more and more organizations reimagine their business models, adapt to modern customer expectations, and prioritize company culture for talent retention, the tide is...
In 2023, the telecommunications industry was expecting to confront the usual challenges: convergence of broadband and wireless technologies, mergers and acquisitions galore, and increased demands for seamless, automated CX. But what took off more than anyone could’ve...
If there’s one year-defining buzzword every industry can relate to, it would have to be AI. Artificial intelligence and its fast-approaching feasibility for many businesses took over many conversations and initiatives this year, and we’ve seen numerous...
2023 may go down in history as the year the tide started to change for fintech companies. What was once seen as a breeding ground for various startups with fast growth but uncertain longevity is now a bonafide industry, full of potential and set to stay. As McKinsey...
The benefits of a great CLM system are many: streamlined processes, increased standardization, better transparency, and an ability to unlock the data in your contracts for data-driven business decisions. But, according to Gartner, approximately 50 percent of...
Embarking on a journey into uncharted technology territory can be exciting and challenging. To optimize more efficient processes that reduce overhead IT costs and prepare their companies for growth, companies often turn to managed services to get them on the right...
Launching a journey on the vast landscape of digital transformation is much like navigating uncharted terrain in a sprawling, ever-evolving wilderness. As organizations embrace the rapid evolution of technology, implementation and change management consultants become...
With further growth in AI capabilities, the race is on for companies to gain a competitive edge by updating the CRM to automate essential processes, reduce overhead costs with more efficient workflow, deliver personalized CX, and add data analysis for thoughtful...
