With further growth in AI capabilities, the race is on for companies to gain a competitive edge by updating the CRM to automate essential processes, reduce overhead costs with more efficient workflow, deliver personalized CX, and add data analysis for thoughtful...
You need a data strategy plan to get the most value from your company’s digital transformation. If any of these issues sound like your database, it’s time to remedy them before embarking on digital transformation. Based on McKinsey Analytics research, 61 percent of...
You’ve likely implemented DocuSign as a digital signature tool; It’s the most used e-signature tool globally. More than 1,000,000 customers with hundreds of millions of users in over 180 countries use it regularly. While many are familiar with the convenience of...
The latest seasonal update to Salesforce is Winter ‘24, and it’s prepared to keep manufacturing, energy, and utility businesses warm with innovation and efficient operations through the coming months. For energy and utilities, leaders should watch for the expanded...
As the consumer goods industry prepares for one of its busiest seasons—winter holiday shopping—it’s critical that all systems “go.” Updates from Salesforce help keep your hub for all customer-related data current, optimized, and flexible for the fast-paced...