Simplus is pleased to announce that our latest workplace culture award is for Best Global Culture 2024 from Comparably! This award is based on direct employee feedback and reviews given anonymously. At Simplus, we thrive on building up a caring, compassionate culture...
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data access dominating budding business models. Leaders in...
When the CLM implementation project is finished, and all systems are go—stop. Before the development team shares “high fives” for going live, remember that this stage of the system is where the real work begins. In his article on CLM Corner, Michael Martin, Delivery...
The push for clean energy is dominating not just consumer preferences but also business leaders’ agendas. With the boom of clean energy revenue spreading across the US, organizations are learning how to streamline their operations and reduce waste for products and...