When it comes to Salesforce, there’s a lot to think about. Robust business technology strategies know that while Salesforce is powerful and a huge uplift for any organization’s customer relations, it can also get very complicated very fast. When you consider the...
You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of endearment–it’s a means to survival. Almost...
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...