Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
Articles & Insights
Media and Communications
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce as a technology that will help them outpace...
5 strategies that help comms, media, and tech maximize their Salesforce footprint
What made your company select Salesforce? Was it the brilliant simplicity of Sales Cloud? Or was CPQ the ticket to empower your sales team? Around 150,000 companies use Salesforce to manage better and analyze customer data, automate processes, and create personalized...
Innovation in a cooling economy: High tech, communications, and media
It’s tough times for all industries in the current economic climate, but high-tech, comms, and media have perhaps the most urgent concerns as consumers look for ways to trim expenses and bank scares wipe out some high-tech businesses overnight, the industry is...
ARR + IT: The IT Guide to Subscriptions and Renewals
To build digital infrastructure that fires on all cylinders, IT leaders should focus on just saying no to excessive customizations, building out the high-priority features and capabilities that subscribers expect, enabling the organization to track and make decisions based on data, and connecting the subscription management platform to the broader business ecosystem.
4 telecom trends to focus on in 2023
To meet customer expectations, telecom companies need to recognize that the metaverse will soon become an advertising and marketing mecca. What does that mean for your business?
Year-in review: How trends in telco, media and tech have played out in 2022
Every year, consumers are demanding more and more digital capabilities. And every year, communications, media, and technology (CMT) companies are rising to meet this demand with innovative solutions that require generating, delivering, and analyzing more and more...
2022’s latest must-know trends in the telco industry
To survive and thrive in this environment, companies in the telco industry need to understand and adapt rapidly to the latest trends:
End-of-year trends to know in media and entertainment
As the end of the calendar quickly approaches, media and entertainment leaders must keep tabs on these consumer trends.