The Salesforce Spring '25 release introduces a host of new features and improvements designed to help organizations in the communications and media industries deliver better service, streamline operations, and enhance customer satisfaction. With updates spanning from...
As we tiptoe into 2025, the telecommunications and communications industries are on the cusp of a major transformation. The rapid pace of technological change, combined with evolving customer expectations, is driving companies to rethink their business models and...
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation, telecommunications companies (telcos) have faced the...
The Winter '25 release from Salesforce has rolled out some fantastic updates for the communications and media industry, enhancing capabilities and making workflows smoother. Let’s dive into the key updates that could change the game for your business. Data...
Did you know 87 percent of the world’s population uses a mobile phone? Surveys show almost seven billion mobile users are texting, taking selfies, shopping, trolling crushes on social media, and answering emails daily. That’s a monster load of data and an equally...
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
Staying ahead of trends is imperative for businesses to thrive, but especially so in the constantly changing telecommunications and media sector. Halfway through 2024, several noteworthy trends have continued to reshape the industry, focusing on gaining digital trust...
