The Salesforce Summer ‘23 Release is upon us, and the updates included for the manufacturing, energy, and utilities industries are impressive and noteworthy. These changes can help business leaders manage everything more efficiently with data backing them up, from...
We’re happy to say that manufacturing at large is, for the most part, sold on the benefits of digitized customer experiences and sleeker operations. Bringing a laggard industry up to this point has been an uphill battle. But challenges remain and are slowing down the...
Get the manufacturing organizations ready for PRM setup. It’s crucial from the top down to understand the why, what, & how of servitization.
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries recognize (at varying levels) the necessity of digital transformation, manufacturers have...
Don’t be surprised if today’s customers know more about the cars on your lot than most of your sales team. Recent surveys show that around 75 percent of the customer’s experience occurs on digital channels, with customers scouring websites for inventory and model...
The new automobile customer may not always be seen, but they are heard. Studies show that almost 90 percent of your customers believe the customer experience is as important as the company’s product or services. And their desire for digitally-fueled vehicles creates a...
Through Sustainability Cloud, manufacturers can open up hidden revenue plays and leverage carbon footprint insights to allocate in a smarter, greener way.
The uncertainties of the current economic climate are worrisome, to say the least. Manufacturers and energy/utility providers, who were just finally unlocking the immense power behind digitally transformed operations, are now tempted to retreat and put these types of...
The popular belief that if one builds it, customers will come is undoubtedly true. But if you offer a critical aftermarket part so customers can build it themselves, well, that’s a strong argument as well. The enduring, pandemic-spurred supply chain challenges...