Data. Is it the lifeblood of innovation and progress? Some may argue yes, and here’s proof. Hospitals produce an average of 50 petabytes of data each year. For those of you keeping score, one petabyte equals 1,000 terabytes. That’s a lot of information. In fact,...
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care or more flexible functionality for users to...
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...
The push for healthcare organizations to modernize has been growing stronger for years, but especially so since the pandemic practically forced patients, providers, payers, and more to adopt a more tech-savvy approach to their medical needs. Now approaching four years...
In 2023, more and more people joined the bandwagon and took to wearable technology as a way to (literally) put their healthcare in their own hands. While exciting and often gamified, this technology is also raising patient and consumer concerns about data security and...