Articles & Insights
Health and Life Sciences
3 top reasons why getting personal with the patient experience is good for business
You often have to get personal with your healthcare provider for the best care. But feeling rushed or being called Todd when your name is Dennis doesn’t do much to build trust. The point is that personalizing the patient experience with Data Cloud offers healthcare...
The practical side of Data Cloud in healthcare
Data. Is it the lifeblood of innovation and progress? Some may argue yes, and here’s proof. Hospitals produce an average of 50 petabytes of data each year. For those of you keeping score, one petabyte equals 1,000 terabytes. That’s a lot of information. In fact,...
World Health Day 2024: The state of healthcare business operations
Build out your provider network management on Health Cloud
Servitization and AI for healthcare contact centers
How AI solutions offer a healthy outlook for healthcare contact center success
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...
What’s new for healthcare in the Spring ‘24 release
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care or more flexible functionality for users to...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the average call center handles almost 5,000 calls...