Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
Generative AI is here, and it’s only going to get bigger. That’s right. What feels like the all-consuming conversation amongst high tech industry leaders is only in its infancy, and GenAI will only become more prevalent as it evolves and reaches more advanced stages...
In an era where customer-centricity reigns supreme, businesses across all sectors are recognizing the imperative need for a robust Customer Data Platform (CDP) to drive personalized experiences and foster lasting customer relationships. Having a dynamic and effective...
The ground is fertile for AI in healthcare, as more and more providers consider the possibilities of simplifying routine tasks and allowing human talent to do the most crucial part of their job description: provide care. But are the processes and data backing up...
Data reigns supreme, and that’s why harnessing its potential is key to driving innovation and fueling growth for any enterprise. With the Salesforce Summer '24 Release, Data Cloud receives a significant boost, offering developers, business users, and admins a host of...