Just about every organization wants to leverage AI, but not every organization is truly prepared for it. Enter Salesforce’s AI offering—complete with Data Cloud, Einstein, and, most recently announced, Agentforce. It’s the the ideal platform to accelerate AI...
Last week, experts from Simplus got together with Salesforce to host a Knowledge Circles webinar all about leveraging predictive analytics to supercharge win rates in Salesforce. If you weren’t able to make it, we’ve gathered a high-level recap below to showcase our...
Join Simplus, Infosys, and Salesforce next week for a can’t-miss Knowledge Circle webinar discussing how customers can harness predictive analytics in Salesforce to skyrocket their sales. Register your interest here. On Tuesday, September 10th, we’ll spend one hour...
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top priority when contacting a call center, and when...
