Samantha Ziegel, Principal Solution Strategist AI at Simplus, is leading our Ask an Agent video series with all the expertise of our Business Transformation Services team. Providing an easy-to-grasp and crucial explanation of the difference between standard chatbots...
Articles & Insights
Data Integration
70% of a sales rep’s time isn’t spent selling—Here’s how to change that
Sales teams often get stuck in the grind—chasing leads, managing CRM data, and juggling multiple tools—without realizing they’re missing out on game-changing strategies that could make selling more straightforward and effective. Is there a better way for sales teams...
Agentforce in the healthcare industry
Agentforce for healthcare poses exciting possibilities for providers, payers, pharma, and more. Whether it’s positive patient engagement and scheduling assistance or staffing and information organization assistance, Agentic AI can take the administrative burden off of human leaders delivering personal care to patients.
Agentforce in the banking industry
Agentforce is the next frontier for leading banking organizations, providing leaders with the opportunity to use Agentic AI in many unique, value-adding ways: mortgage loan follow-up, lead management, fraud detection, refinancing, customer experience, and more....
Forget luck—Agentforce AI is the real gold at the end of the rainbow
You need more than four-leaf clovers, lucky charms, or pots of gold at the end of a rainbow. Instead, you need robust AI-driven solutions that transform the way you work. Whether chasing new opportunities, streamlining operations, or delivering next-level customer...
Agentforce in the insurance industry
Agentforce has many valuable use cases for the insurance industry, from underwriting and claims to sales support and more.
Ask an Agent: Effective Testing Strategies for AI Agents
Samantha Ziegel, Principal Solution Strategist AI at Simplus, is leading our Ask an Agent video series with all the expertise of our Business Transformation Services team. While everyone is rapidly hyping up the future with AI, it’s important that business leaders...
Why large-scale claims events highlight Agentforce AI’s value
The images were haunting. Videos showing flames, ash, smoke, and miles of smoldering structural and natural devastation along the California coastline. The fire danger is over, but the challenges facing thousands of people hoping to rebuild their lives are just...
Data Cloud in Spring ‘25: What to watch
Salesforce continues to enhance its Data Cloud offering with the Spring ’25 release, introducing groundbreaking features designed to empower organizations with more efficient data management, seamless integration, and greater flexibility in handling various types of...