Salesforce Service Cloud continues to be at the forefront of innovation for propelling forward customer service organizations. Let’s look at how Service Cloud aligns with the Forrester trends for the year.
Articles & Insights
Change Management
3 reasons why cloud technology is great for protecting your data
Cloud technology encrypts transmitted and stored data, which makes it harder for hackers to obtain it without your knowledge. Can your in-house system do that? So, if you are wondering if using cloud technology is safe, the answer is yes. And here are three reasons why.
How ASC 606 will connect your sales team with your accounting department
Let’s explore what you can expect to happen as your sales team begins working more closely and more collaboratively with your accounting department:
Why CPQ will help companies achieve ASC 606 compliance
In this post, we explain why you need a modern, robust CPQ system to achieve ASC 606 compliance goals.
4 ways to pick the perfect implementation partner
Implementation partners serve an invaluable role. Let’s explore four crucial factors that will help you choose the correct Salesforce partner.
How CRM can improve the dizzying customer experience
How can businesses bring their customer view into one, cohesive, central vision? Results from the State of Marketing report show that top marketing leaders employ customer relationship management (CRM) tools and collaborate with their sales and service teams to improve their customer experience.
3 ways to get your sales team to sell your products or service
Building a solid services practice is an aggressive process. From business to business, there is bound to be a degree of deviation in how management teams conduct the operations of their practices for their sales team.
Harness the benefits of Salesforce Billing!
The combination of CPQ and billing functionality on a single platform allows for seamless customer journeys from the moment a client engages with your brand and well beyond. Simplus can help you maximize your brand’s success with Salesforce Billing.
Helping Lightspeed with systems integration
Lightspeed needed additional tools to manage its ERP and supply chain systems, integrate with Netsuite, and improve the sales experience.