Salesforce Marketing Cloud was developed to increase sales, retain customers, and help businesses become customer-centric companies.
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Back to the basics: Understanding key implementation concepts
So Salesforce is a comprehensive CRM platform, but what should be the approach when moving to Salesforce? Let’s get back to the basics of Salesforce and explore some of the fundamental ideas that will ensure a successful implementation of your Salesforce instance.
Building a contact center foundation for long-term success
Customers value good service and will increase their loyalty when you can serve them efficiently with a foundational service strategy. A loyal customer is a customer who will continue purchasing from you and recommend you to their network. Let’s examine four themes integral to a successful service foundation.
How to win at setting expectations (through a consultant’s eyes)
Setting and managing expectations throughout a project is vital to the success of the project. Here are some things to pay attention to as you manage expectations for your next project.
Challenges and solutions for communicating in a remote environment
Project management specialist must be able to effectively and efficiently communicate with their clients and co-workers in order to maximize their effective productive time, and minimize instances of dead time, miscommunication, and rework.
Operations knowledge, processes, Six Sigma, and Salesforce
We’re very excited to have Salesforce Solution Architect and Six Sigma Black Belt Ahjaaz Alibhai on this episode of the #AskSimplus Show! Ahjaaz has been working with Salesforce for over four years and is both a Salesforce admin and an advanced admin.
Three resolutions for email marketing
In order to send successful email campaigns, email marketers need to resolve to understand and utilize the unique benefits of email marketing
Harness the benefits of Salesforce Billing!
The combination of CPQ and billing functionality on a single platform allows for seamless customer journeys from the moment a client engages with your brand and well beyond. Simplus can help you maximize your brand’s success with Salesforce Billing.
Helping Lightspeed with systems integration
Lightspeed needed additional tools to manage its ERP and supply chain systems, integrate with Netsuite, and improve the sales experience.