Salesforce’s Agentforce platform is poised to drive significant changes for businesses everywhere. And as customers demand more efficient, personalized, and agile support solutions, Agentforce is set to expand its capabilities in 2025. For companies looking to...
When you first implemented Data Cloud, visions of faster go-to-market and crushed sales quotas were likely dancing in your head. But are you genuinely unlocking its full potential? It's easy just to set it and then forget all about the innovative features, updates,...
With Salesforce’s launch of Agentforce and the evolution of generative artificial intelligence (AI), we are seeing an unprecedented amount of interest, focus, and experimentation by companies across industries deploying agents across their value chains. In areas like...
On the twelfth day of Agentforce your true love (ahem, Simplus) gave to you… days of Agentforce in Action examples! This is just a small glimpse of the 150+ use cases and 50+ agentic actions we have developed.
Simplus is thrilled to announce our Agentic Launchpad Lab, or ALL—a space to go ALL in with our clients and partners and co-create next-level customer experiences powered by AI. Launching the ALL initiative will help clients take advantage of the latest in...
As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation, telecommunications companies (telcos) have faced the...
The energy and utilities industry in 2024 has been a year of pivotal transformation, marked by technological advancements, shifting market dynamics, and evolving customer expectations. From complex sales processes to the critical role of order management, and the...
As organizations continue to harness the power of Salesforce in 2024, the focus on optimizing Salesforce orgs has intensified. In a landscape where customer expectations are continuously evolving, ensuring that your Salesforce instance is fine-tuned to meet business...
The enterprise financial services sector has undergone significant changes in 2024, spurred by a surge in digital transformation efforts. The drive to modernize systems, enhance customer experiences, and streamline operations has intensified, with new trends and...