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Servitization and AI for healthcare contact centers
For manufacturing contact centers, think system before processes
Do you want to eliminate long wait times, improve customer access to 24/7 support, and find ways to make an improved customer experience more efficient and scalable? Hey, who doesn’t? Don’t consider these upgrades isolated processes; look at the complete system. Your...
How AI solutions offer a healthy outlook for healthcare contact center success
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center agents, health organizations are searching for...
Simplus recognized for one of the best cultures worldwide
Simplus is pleased to announce that our latest workplace culture award is for Best Global Culture 2024 from Comparably! This award is based on direct employee feedback and reviews given anonymously. At Simplus, we thrive on building up a caring, compassionate culture...
Revenue Cloud + CPQ: Partner for Success with Simplus
Mastering Data Cloud with Salesforce and Simplus
What’s new for consumer goods in the Spring ‘24 release
After a rocky 2023, consumer goods and retail forecasts are looking bright for 2024, with consumers getting ready to spend (and splurge) once again. But to take full advantage of the more eager consumer profile that’s anticipated, business leaders will want to ensure...
4 reasons outdated contact center processes hit retail call agents where it hurts
Welcome to a business leader’s nightmare: Your customer had a fantastic experience purchasing a new product. They are thrilled with their decision and eager to engage with the brand further. But then, when they reach out to the contact center for assistance with a...