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Conversation hearts for your data and AI strategy

Conversation hearts for your data and AI strategy

Ah yes! It’s that glowing time of year when sweethearts measure their love by the dozen and speak through boxes of chocolate. We feel it, too! Whether predicting future trends or personalizing customer experiences, the magic of data-driven decisions is the true heart...

AI-First Customer Experience Explainers—What are agents?

AI-First Customer Experience Explainers—What are agents?

What are agents? There are no dumb questions when it comes to the Agentic AI future. Let’s start with the basics. In this video, Steve Seo explains what agents are and how Agentforce works. He also provides examples of Salesforce agents and how they can improve your...

What is Data Cloud? The first step to stellar Agentforce

What is Data Cloud? The first step to stellar Agentforce

Over the past few decades, CRM solutions have evolved from simple contact management systems into comprehensive platforms that drive customer engagement, streamline operations, and boost sales.  Fueled by the increasing need for customer-centric, go-to-market...

Data Cloud, high tech, and sustainability in 2025

Data Cloud, high tech, and sustainability in 2025

Is 2025 the year for being green?  As technology advances at breakneck speed, high-tech companies recognize their crucial role in shaping a greener, more sustainable future. For many companies, this shift isn't just about corporate responsibility; it’s about embracing...