Case Study
Technology Solution Brokerage
A high-value Agentforce experience from the Agentic Launchpad Lab
At a glance
Simplus worked hand-in-hand with the client to define actionable use cases, leveraging the power of our Agentic Launchpad Lab (ALL) to design and build a high-value Agentforce experience.
Services
The Challenge
The client reached out to Simplus to help drive down costs within their customer support function and optimize efficiencies with staffing management and agent turnover. With high-volume, low-value tickets and support requests coming in daily, the client’s support teams were experiencing unnecessarily increased workload and downstream delays on supporting their sales partners, impacting relationships and revenue.
About Technology Solution Brokerage
The client is a leading technology solution brokerage firm, covering cloud voice to IoT providers and more. As one of the largest privately held technology services in the United States, the client’s services span a range from quote management and sales engineering to supplier management and cybersecurity solutions.
Industry:
The Outcome
Over the course of only a few weeks, a lightweight team of Simplus technical resources and subject matter experts built and tested a working solution. The solution automated high-value challenging and time-consuming processes while ensuring data security was upheld. Partners of the client can interact with Agentforce directly on their experience site to independently retrieve data, resolve their own inquiries, and execute tasks.
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