Case Study
MidAmerica
At a glance
MidAmerica’s external system got in the way of managing leads in their pipeline. We were able to come in and build a custom process for opportunity management, leveraging validation rules and workflows.
Services
The Challenge
MidAmerica wanted to build a system where the end users could obtain the needed data and also maintain a bidirectional sync with the former system. Without that setup, data was hard to access and maintain across platforms. Additionally, MidAmerica’s external system, Relius, was creating a very complex data model and system of records. This made it challenging for users to extract the data and then map it into Salesforce. Overall, MidAmerica wanted to utilize Salesforce more efficiently. Under the prior solution, it couldn’t allow its team members to effectively manage leads and opportunities in the pipeline. MidAmerica wanted to utilize Salesforce for better results.
About MidAmerica
MidAmerica is one of the nation’s leading providers of public employer benefit programs, including Social Security alternative and Special Pay Plans, HRAs, FSAs, 403(b)s, and GASB trusts. MidAmerica’s tax-advantaged retirement and health benefits programs are focused entirely on education and government markets.
Headquarters: Tampa, FL
Website: www.mymidamerica.com
Industry: Financial Services
The Outcome
After working with Simplus, the sales team at MidAmerica can now see clearly into the company pipeline and obtain a 360-degree view of all customers’ needs. Data at MidAmerica is synced between Relius and Salesforce, meaning the team is able to access everything it needs whenever it needs it to serve customers. Salesforce houses most of the data but is integrated with Relius for any data that cannot be brought into Salesforce. Additionally, MidAmerica’s team can manage day-to-day tasks from tablets and smartphones, providing easy access and workspace while on the go.
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