Case Study
Merrill Corporation
At a glance
With our help, Merrill realized heightened operational efficiency and overall reduced costs.
Services
The Challenge
Out-of-Date Systems: Merrill was in need of a full front office business transformation, including a full implementation of a Quote-to-Cash (QTC) automation process.
Inefficient Quoting: The company’s current quoting process was entirely manual with slow turn times.
Better Insights: Merrill’s team was seeking to improve pricing insights for better sales performance and to boost customer satisfaction.
About Merrill Corporation
For over 50 years, Merrill has helped clients perfect, secure, and distribute critical financial and regulatory disclosures and create customized and compliant communications. As a global provider, Merrill works with thousands of clients based in a diverse set of locations including the United States, United Kingdom, France, Germany, Argentina, Brazil, Egypt, China, Hong Kong, Singapore, Saudi Arabia, and many more.
Headquarters: Saint Paul, MN
Website: www.merrillcorp.com
The Outcome
The Salesforce CPQ solution streamlined and standardized pricing across all regions and currencies. With our help, the new QTC process provided better visibility into the approval process for sales reps as well as better insights into deal performance for management.
The solution also eliminated the need for full-time resources devoted to SoW and proposal generation, which streamlined operations and helped to reduce overall costs.
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