Case Study
Komatsu
At a glance
Simplus and Infosys worked together to build out CPQ for a new product line and have continued with additional support services.
The Challenge
Simplus and Infosys developed a CPQ module for Komatsu’s surface mining and crushing product line. Komatsu subsequently asked Simplus Managed Services resources to step in for additional support with a new CPQ implementation. Komatsu sought the years of experience and technical acumen our CPQ resources brought to the table, and we delivered.
About Komatsu
KOMATSU develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets.
Headquarters: Tokyo, Japan
Website: www.komatsu.com
The Outcome
<p>KOMATSU was impressed with our team’s focus on people, process, and product. We landed in the environment and delivered a guide for CPQ operations and maintenance, as well as best practices to govern the work to be done. This included questions and answers about processes between environments, sandbox management, refresh frequency, and updates from Salesforce. We have grown our CPQ support model to a performance-based structure and a 24×7 global team.</p>
Speed of innovation
Cost containment
Optimized resource allocation for innovation
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