The enterprise financial services sector has undergone significant changes in 2024, spurred by a surge in digital transformation efforts. The drive to modernize systems, enhance...
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The latest and greatest in digital transformation thinking
2024 in review for the high tech sector
The high tech sector has seen transformative changes throughout 2024, shaping the way businesses operate and influencing the daily lives of consumers. This year, three pivotal...
Getting ready for enterprise AI with Salesforce
The era of enterprise AI is upon us. Sales leaders aim to use the technology to close deals faster, enable more revenue, and protect margins. Customer service executives want to...
2024 in review for the manufacturing sector
As 2024 draws to a close, it’s time to reflect on the seismic shifts that have occurred within the manufacturing industry over the past year. From the rise of digital tools...
2024 in review for the healthcare and life sciences sector
The healthcare and life sciences sectors are undergoing significant transformation in 2024, driven by an evolving understanding of patient care, data management, and the role of...
2024 in review for contact center modernization
As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have...
2024 in review for CDP, Data Cloud, and more
In 2024, the conversation surrounding customer data platforms (CDPs) has shifted significantly. As enterprises grapple with increasingly complex data landscapes, the focus has...
7 reasons to ‘give thanks’ for your managed services team
Gathering around our tables this Thanksgiving is the perfect time to reflect on everything we're grateful for. If you find yourself relaxed and, for once, not worrying about IT...
Understanding data, AI, and the future of customer success with Salesforce Agentforce AI
Imagine predicting future purchasing behaviors, identifying at-risk customers, and delighting them with customized service before they churn. Imagine having the tools to empower...