As the globe continues to brace itself and read headline after headline about the year’s eventual plummet into a recession, to say all eyes are on banking and financial...
Articles & Insights
The latest and greatest in digital transformation thinking
Why, what, and how: A primer for manufacturers revamping their PRM
Get the manufacturing organizations ready for PRM setup. It’s crucial from the top down to understand the why, what, & how of servitization.
True business transformation with Simplus Strategic Services
In this article, we tackle two of the most common complaints about your average support engagement and why they fail to deliver business transformation.
A modern makeover: Breathing new life into existing healthcare tech systems
Some of the biggest and most powerful consumer brands have tried it. It seems every tech company has to take a look, leaning over the proverbial fence to have a look at the...
3 AI-backed, GPT Salesforce tools customers love
Einstein? Can you map out the future of customer success? We’ve been hearing a lot about the transformational impact of CRM built on real-time data management and AI technology...
Customer care for eCommerce: What it looks like and how it fits in the journey
Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
5 ways Strategic Services is a win for manufacturing
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh...