The new automobile customer may not always be seen, but they are heard. Studies show that almost 90 percent of your customers believe the customer experience is as important as...
Articles & Insights
The latest and greatest in digital transformation thinking
Innovation in a cooling economy: Healthcare and financial services
2023 has thus far been marked by slow growth for the US economy across all sectors, and the fear of a looming recession continues to haunt business leaders and consumers alike....
A new era of data for manufacturing: Sustainability Cloud
Through Sustainability Cloud, manufacturers can open up hidden revenue plays and leverage carbon footprint insights to allocate in a smarter, greener way.
5 strategies that help comms, media, and tech maximize their Salesforce footprint
What made your company select Salesforce? Was it the brilliant simplicity of Sales Cloud? Or was CPQ the ticket to empower your sales team? Around 150,000 companies use...
Innovation in a cooling economy: Manufacturing, energy, and utilities
The uncertainties of the current economic climate are worrisome, to say the least. Manufacturers and energy/utility providers, who were just finally unlocking the immense power...
4 best practices for B2B strategies with aftermarket parts
The popular belief that if one builds it, customers will come is undoubtedly true. But if you offer a critical aftermarket part so customers can build it themselves, well, that’s...
Financial services and the customer service innovation gap
In the current climate, financial services organizations have little room for error when it comes to maintaining their customer base. Anxious spenders and uncertain economic...
5 ways a full-house advisory team is better than an in-house IT team
Salesforce is a powerful tool, but its implementation can be complex, especially when integrating with existing systems, customizing fields and workflows, and ensuring data...
Automotive Cloud hopes to be king of the road in industry innovation
Are your customers part of the one percent? Studies show that only one percent of your automotive customers are satisfied with their car buying experience. That means out of the...